Since the start of the pandemic, people have become increasingly more confused. After all, they’re told to wear masks, not to wear masks, stay inside, no, go out in the public but follow social distancing guidelines. Then, there are differing opinions about the number of people allowed at a single gathering.
Although information from various sources seems to change, a lot of it comes down to using common sense and education. One perfect example…make sure to have clean linens on the bed.
Probably the one thing that almost everyone can agree on is that personal hygiene, cleanliness, and sanitization are super important right now. Not only is this essential for you but also the people you’re around.
Just as individuals have the responsibility of making good decisions so do businesses, including hotels. Actually, they should be taking precautionary measures even more. The safety of their customers and ultimately the success of their organization depends on it.
Investigators go to work
Since a lot of people stay at hotels, even during the pandemic, investigators with Inside Edition decided to see if they were doing everything that they could to protect the people they serve, as well as their staff. What they discovered was horrifying.
The investigative process
So, producers of Inside Edition first checked into a few of New York’s high-end hotels. Once inside the rooms, they used a washable spray to apply stenciled logos to the sheets, pillows, and even bath towels. Under UV light, the logos would become visible.
Why is this important?
Since the spray is washable, if the hotels laundered the linens, the logos would disappear. After staying one night, the crew then booked the same rooms for the following night (using different names). They took a UV light with them.
Holding the light up to the sheets, pillowcases, and towels, the logos were still there. That means nothing had been washed. Fortunately, the crew had a head’s up but if the hotels had given the rooms to unsuspecting customers, they would’ve slept on dirty beds and used dirty towels.
But Inside Edition took things a step further. They also applied a washable gel to surfaces that people commonly touch. That included the remote control, television, light switches, room phone, desk, and thermostat. You guessed it…none of those had been cleaned either.
That would’ve been bad enough any time but with COVID-19 running rampant, it’s exceptionally deplorable. And remember, these weren’t low-budget motels but expensive and well-known hotels located throughout New York.
The worst offenders
People would never guess which hotels did this. A few examples include the Hyatt Place, Hampton Inn, Trump International Hotel, and others. After Inside Edition released their findings to the public, people have a lot to say.
The comments pour in
One person said, “Big hotels don’t change their sheets and blankets unless it is noticeably dirty.” Another reader had this to say, “It’s all on the managers at this point, it’s not even the housekeepers’ fault as most only have 10 minutes to clean a room opposed to the standard 30.”
All hotels, regardless of caliber, need to change the way they conduct business, especially due to the coronavirus. But for people who must travel, they might want to consider packing fresh linens from home. And use hand sanitizer to wipe down surfaces before touching them.
Who’s to blame?
As for taking responsibility, one hotel was greatly concerned with the findings, one put blame on the housekeepers, and another said Inside Edition’s report was “categorically false. At yet another hotel, the manager simply turned around and walked away after being shown the investigator’s findings.
If you want a first-hand glimpse of Inside Edition’s process and findings, click on the video below. It’ll blow you away.
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