Prepare yourself, people. You’re about to see one of the cutest, heartwarming gestures ever.
When kids become attached to a toy, it’s nearly impossible to separate them. And if you’re a parent, you know what happens what that favorite toy gets misplaced or left behind somewhere. Total. Utter. Chaos.
Allison Kuykendall is a mom from Oak Hill, Virginia and she knows this scenario all too well. She recently took her kids to the Doubletree by Hilton Richmond Midlothian in Richmond, Virginia. Juniper, her youngest daughter, brought her favorite plush toy– a dog named Ruff Ruff.
Juniper and Ruff Ruff are attached at the hip. So, it was only natural that Juniper brought the toy to their weekend in Richmond for a soccer tournament.
After the sporting event was over, the Kuykendall family returned home only to discover that the worst thing Juniper (and Allison) could imagine, happened – they left Ruff Ruff at the hotel.
With Juniper in tears, Allison called the hotel and explained what happened and how much the toy meant to her daughter. She crossed her fingers that the toy wasn’t tossed in the trash while the room was being cleaned. She gave the hotel staff her contact information and waited for some news.
Not only did the hotel find the stuffed dog, but they went a step further to cheer up the devastated toddler.
A package soon showed up at the family’s door and inside was Ruff Ruff! However, the raggedy plush toy wasn’t the only thing inside the box, the Doubletree staff also included a letter, along with a small stack of photos, showing off what Ruff Ruff was doing on his personal vacation without them.
The photos are truly adorable and gave the Kuykendall a good laugh. The letter from the hotel reads:
Thanks for letting us borrow Ruff Ruff for a day! He was such a big help around the hotel. Don’t worry, he didn’t work too hard and we gave him plenty of playtime! He’s missed you so much! Thanks again, and hope you and Ruff Ruff visit us again soon!
Allison was so touched by the sweet and funny gesture, she had to share the photos online.
“As many of you know, she loves her ‘Ruff Ruff’,” she wrote. “He goes everywhere she goes. Sadly, we realized we left him behind last weekend at our hotel in Richmond during the girls’ soccer tournament. I called the hotel when we got home to ask if anyone had seen him. A few days later we get a package and much to her surprise Ruff Ruff was delivered safely back into her arms. Hilton Double Tree Midlothian went above and beyond the call of duty. They sent her a personal letter with photos of all that Ruff Ruff did while he was away. Thank you, Doubletree by Hilton Richmond Midlothian!!” Allison shared on Facebook.
After sharing the story on Facebook, the mother’s post went viral. People were in complete awe of the over-the-top customer service provided by the Doubletree hotel. They could have simply mailed Ruff Ruff home, but they took things to the next level to make a toddler (and so many others!) very, very happy.
Take a look at Allison’s full Facebook post below. Way to go, Doubletree!
Please SHARE this with your friends and family.
Join your friends or be the first to like our page
As many of you know, she loves her “Ruff Ruff”. He goes everywhere she goes. Sadly, we realized we left him behind last…